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info@hungariangames.com
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Terms and Conditions

Terms and Conditions

Terms Of Hungarian Games

 

Introduction

This website (www.hungariangames.com) is owned and managed by Hungarian Games LLC

(“Hungarian Games”, “we”, our” or “us”) Any reference to “Hungarian Games”, “we”, “our” or “us” includes its employees, officers, directors, representatives, agents, business associates, affiliates and related entities.

These terms of use for the Website and terms of Services the (“Terms”) apply to any person who uses, accesses, refers to, views, downloads any information, data, trademarks, logo etc. made available by us on the Website, Tickets, our acknowledgement or in any of our communications for whatever purpose (“Content”) or to any person who buy tickets (whether for him/her or on behalf of others) for any games/activities at the Venue (“Ticket”) (hereinafter referred to as “Hungarian Games”, “users”, “you” or “your”). The display of Content, Ticket and your ability to view, access, use, download the Content and/or buy Tickets from the Website shall be referred to as the “Services”.

Where applicable, if a Hungarian Games is not of legally adult age and/or competent to enter into any contract, then the Guest (as defined herein below) shall also deem to include the term “Hungarian Games”, “users”, “you”, “your”.

You agree that you are solely responsible for obtaining and maintaining all facilities, services, products and equipment that may be required by you to use the Website and the Services.

  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
  • “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
  • ‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
  • ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
  • ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
  • ‘’Cardholder must retain a copy of transaction records and www.hungariangames.com policies and rules’’
  • ‘’User is responsible for maintaining the confidentiality of his account’’

Privacy Policy

  • By purchasing a Ticket through our Website, for or by using any of the facilities at the Hungarian game’s venue (“Venue”) the gamer/Hungarian Games, who is going to play various games / participate in activities at the Venue, and any guest, guardian/parent/legal representative accompanying the Hungarian Games/gamer (collectively/severally referred to as, “Guest”) deemed to have agreed to these conditions.
  • By continuing to access our Website and/or use our Services in any way, you agree that you enter into a legally binding contract with us based on these Terms and our privacy policy which is accessible at “Privacy Policy”.
  • These Terms, the Privacy Policy, and any additional document that we incorporate by reference into these Terms, including, where applicable, the terms and conditions relating to booking for game/activities at the Venue that are available on the Website (“Online Terms and Conditions”), constitute the complete and exclusive understanding and agreement between you and us.
  • If you do not agree with any term or condition in these Terms, the Privacy Policy, or any policies or additional documents that we incorporate by reference, or any subsequent changes thereto or become dissatisfied with us, including our Website or our Privacy Policy, you must discontinue to use our Website or Services.
  • These Terms may be updated and/or amended by us at any time in our sole discretion, without being liable to give any notice to you. Each time you use the Website and/or our Services, it is your responsibility to review these Terms and the Privacy Policy in case any such updates or amendments take place. If you do not agree to such updates or amendments, you must discontinue using our Website or Services.
  • You may print a copy of these Terms for your personal use and understanding.
  • You are entirely responsible for entering Hungarian Games’ details correctly on the online booking form. By submitting an online booking form, you warrant to Hungarian Games that all details supplied by you are true and accurate.
  • Hungarian Games is required to collect personal information of all the Hungarian Games’ before they access games/activities at our Venue or use any of our facilities out there. By accepting these Terms and Conditions you are responsible for the personal information submitted for yourself and any Hungarian Games, including dependents, if any. In the occasion, any government body / officials wish to check such information, it is you that is liable for any incorrect information.
  • ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
  • www.hungariangames.com will not pass any debit/credit card details to third parties’’
  • www.hungariangames.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However www.hungariangames.com (website) cannot guarantee the security of any information that is disclosed online’’
  • “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

 Accessing and the use of the Services

  • The Website and the Services available through the Website may contain links to other third-party websites, including (without limitation) social media platforms (“Third Party Websites”). If you link to Third Party Websites, you may be subject to those Third-Party Websites’ terms and conditions and other policies.
  • Hyperlinks provided on this Website to non-Hungarian game’s sites, are provided “as is” and Hungarian Games does not necessarily agree with, edit or sponsor the content on such websites.
  • We are not responsible for any content of any Third-Party Websites, and inclusion of any such link/hyperlinks on the Website, are solely for your convenience, and in no way constitutes endorsement of the content of such Third-Party Websites. Any content, accuracy of them, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by us.

 

BOOKING POLICIES AND TERMS

Fee, taxes & payment terms: 

  • You are requested to pay the fee displayed on your screen or as may be informed by Hungarian Games team at our counter while you are at the Venue.
  • All amounts payable to us in relation to the Services shall be excluding value added tax (“VAT”), similar indirect taxes or charges that may be applicable as per the UAE laws. Where VAT is payable under the applicable UAE laws, the consideration for the supply of our goods/services/activities shall be increased by an amount equal to the amount of VAT, applicable at the prevailing rate at the time such supply is made. Payment of VAT, as applicable under law, is a prerequisite.
  • We accept payment for the Services in various modes (credit cards, debit cards or any other forms as available on this Website and/or at the Venue).
  • Unless otherwise permitted by Hungarian Games, all amount shall be paid in the UAE currency i.e. AED / Dirhams.
  • The value of a transaction may be subject to taxes, any finance charges from the issuer of your credit/card/service provided or other fees. Full amount (including but not limited to applicable taxes, if any) will be charged to your credit card/debit card/account at the time of buying Tickets.
  • All Tickets/ acknowledgment of all transactions shall remain the property of Hungarian Games and cannot be transferred or resold. They are valid only for the date and timings are shown out there and are void if tampered with.
  • Tickets are non-refundable within 7 days of booking. Hungarian Games reserves the right to resell the time slot if the Hungarian Games does not attend the facility at the time slot for which tickets are purchased.
  • Hungarian Games reserves the right and absolute discretion to vary the opening and closing dates and times of the games/activities and to close, remove/revise or cancel all or any part of the games, activities or facilities within the Venue for any reason including, but not being limited to technical, health and safety, business and/or operational reasons.
  • For any additional conditions, you are requested to refer to your actual ticket.
  • In case of any technical issue during the transaction, refunds will be done only through the original mode of payment.

Cancellation Policy:

  • Customers may cancel their booking up to 24 hours before the scheduled time without forfeiting the right to reschedule. No refunds will be provided for cancellations made within this window, but rescheduling is allowed.
  • Cancellations made less than 24 hours before the booking will result in forfeiture of the rescheduling option, and no refund will be given.
  • Customers are expected to arrive at least 15 minutes before the scheduled game time. Late arrivals may result in reduced game time, and if none of the group members arrive within 15 minutes of the start time, the booking may be canceled without a refund or rescheduling option.
  • Rescheduling is only permitted via phone or in person and must be requested at least 24 hours before the scheduled game.
  • Cancelation of any Ticket/transaction will be based upon these Terms and any other instructions as may be communicated by Hungarian Games from time to time.

Refund Policy:

  • Once a booking is confirmed through payment, no refunds will be issued. This applies to both online and in-person payments.
  • If a customer fails to attend the booked session, the full booking amount will be charged.
  • A booking is considered confirmed once the full payment is received.
  • Rescheduling is only permitted via phone or in person and must be requested at least 24 hours before the scheduled game.

No-show Policy:

  • Hungarian Games reserves the right to resell the time slot if the Hungarian Games does not attend the facility at the time slot for which tickets are purchased.

Payment Confirmation:

Upon successful completion of your order, you will receive a confirmation email acknowledging the receipt of your payment. This email will include:

  • A summary of your order details.
  • The total amount paid.
  • The payment method used.
  • An order number for tracking purposes.

Please note that your order will only be processed once the payment has been received and confirmed. In cases where the payment fails or is not authorized, the order will not be processed, and you will be notified via email.

For any discrepancies or concerns regarding your payment or the confirmation email, please contact our customer support team at info@hungariangames.com within 10 days of your purchase.

Representations and Warranties from You:

Hungarian Games LLC, Commercial Registration No. 717309 , as the supplier of recreational services, sells all tickets and supplies all recreational services and facilities to you (the customer) including, but no limited to escape games, golf lessons, use of the art wall, paints, equipment rental and maintenance, the condition ,layout , construction, design, maintenance and use of games rooms , the presence of people or objects thereon , the surrounding areas and any other associated sporting activities or similar leisure time pursuits (recreational activities) in the Hungarian Games venue subject to the following conditions :

By purchasing a ticket for or by using any of the facilities at any Hungarian Games venue, you the customer and your dependents agree to be bound by these conditions.

  • You understand and are aware of the risks involved and agree to accept responsibility for you and your dependents subsequent, informed and voluntary participation. Golf, escape games, art can result it injury.
  • Your use and / or dependents use of the Hungarian Games facilities is undertaken in accordance with the rules and conditions displayed throughout Hungarian Games.
  • Children must be at least 15 years of the age to use the facilities at any HUNGARIAN GAMES venue and when less than 15 years of the age be supervised by the responsible adult. Where you are responsible for such children you agree to be bound by these conditions on their behalf and you will directly supervise them at all times.
  • Hungarian Games has implemented all necessary safety measures without removing the inherent nature of the activities.
  • You understand that during your or your dependents ‘participation, you or they may be exposed to a variety to hazards and risks, both seen and unforeseen. You are fully aware of the services, equipment and /or other facilities that are offered at Hungarian Games. you are also fully aware of your physical limitations.
  • You individually and /or for any /any /all your dependents, understand and accept that the activities that you or they will engage in at Hungarian Games involve inherent and other risks. These risks can result in varying degrees of physical harm, personal injury disfigurement and potentially death.
  • You understand and accept that these activities are strenuous and can be dangerous and require a degree of physical ability, maturity and skill. You understand that Hungarian Games will make neither evaluation nor recommendation regarding your sufficient physical fitness for engaging in the activities provided.
  • You acknowledge that it is your sole discretion to use and allow your dependents to engage in the activities provided and will assume all risks, both inherent and other risks and accept responsibility for any personal property damage and loss and for any degree of physical harm you and /or your dependents may suffer.
  • You understand the failure. Deliberate or otherwise to adhere to the rules and regulations or misuse of any equipment will result in full liability being assumed by the participant, your dependents and you.
  • All tickets remain the property of Hungarian Games and cannot be refunded, transferred or resold. they are valid only for the date shown and are void if tampered with.
  • If you purchase a ticket for the use of escape games, golf lessons or any other equipment of facilities at any Hungarian Games venue on behalf of another person, you and that other person both agree that you make that purchase as the authorized agent of that other person so that he/she will be bound by these conditions.
  • You consent to the use of your and /or your dependents ‘image by Hungarian Games for all such purposes, including without limitation video, still photographs, publication and any trade or advertising purposes. However, Hungarian Games will be fully respectful of local culture and custom.

 

WAIVER AND RELEASE

To the fullest extent allowed by law, you agree to forever waive release from liability and discharge claims against Hungarian Games, its employees, directors, owners and its subsidiaries and affiliates from, and agree not to pursue any form of legal action for any, and all liabilities or claims that you and or any of your dependents ‘ participation in the activities and use of any and all equipment and facilities at Hungarian Games. This release refers to all claim types, including breach of contract fraud, or any other suit and includes losses alleged to be caused by the negligence of Hungarian Games fully permitted by the law. You also agree that you are responsible for any and all medical costs, including, but not limited to ambulance, hospital, pharmacy, physiotherapy, psychological, rehabilitation or other medical costs.

 

MEDICAL RELEASE

You are aware that it is advisable to consult a doctor or physician before undertaking any physical activity. You warrant that you, and/or your dependents do not suffer from any medical condition and /or incapacity which may impair your and /r your dependents ability to use and participate in the activities and services and further, that you, and/or your dependents do not suffer from any heart condition, epilepsy, allergies, skeletal conditions, spinal, history of sport injury or any other medical conditions which may result in you and /or your dependents potentially placing yourself and /or your dependents in a position of risk by participating in the activities / services.

 

PREGNANT INDIVIDUALS ARE NOT PERMITTED TO TAKE PART IN ANY OF THE ACTIVITIES AT HUNGARIAN GAMES.

These conditions shall be governed by and construed firstly in accordance with the laws of the United Arab Emirates in which your purchase is made (the courts of which shall have exclusive jurisdiction). If any of these conditions should be determined to be void, invalid or otherwise unenforceable, such conditions shall be deemed deleted and remaining conditions shall remain and continue to be valid, binding and enforceable.

 

By purchasing a ticket, you hereby declare your legal responsibility for yourself and /or your dependent(s). on behalf of yourself and /or your dependent(s) you agree to all of the above terms stated in this document and agree to indemnify Hungarian Games from any and all litigation that may be brought by or on behalf of the dependent(s). you agree not to bring any litigation against Hungarian Games. You agree to pay all legal costs incurred by Hungarian Games in defence of any litigation brought against Hungarian Games

Eligibility to play / perform at the Venue:

  • Every Hungarian Games / Guest on behalf of a Hungarian Games (if Hungarian Games is not of legally adult age and/or competent to enter into any contract) will have to sign a “Waiver and Release Letter” (as may be distributed by Hungarian Games at the Venue) for being eligible to play any game and/or participate in any activities at the Venue.
  • Hungarian Games must be at least 8 years of age to use the facilities at Hungarian Games’s Venue and when less than 12 years of age, be supervised by a Guest, who shall be an adult, within each room they enter and participate in. Where you are a Guest, you are responsible for accompanying Hungarian Games and you agree to be bound by aforesaid conditions on their behalf and you will directly supervise them always while at Hungarian Games’s venue.
  • While you are at our Venue, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees, agents, representatives having responsibility for safety and security of the Venue and people present there.
  • Participants/Hungarian Games must be in good health and free from any adverse medical conditions. For safety reasons, pregnant women, customers with pre-existing health issues or wearing casts are not permitted to take part in the physical challenges. If in doubt, please seek medical advice at your end.
  • Height, weight, size and age restrictions and health warnings apply to certain games/activities. The same will be displayed at each relevant game/activity room.
  • If required (for security or any other valid/reasonable cause), Hungarian Games reserves right and authority to restrict, withhold and/or refuse your entry to the Venue (notwithstanding receipt of full amount by Hungarian Games).

Intellectual Property

  • All intellectual property rights, including but not limited to, all trademarks, copyright and database rights, in the content, logos and materials included throughout the Website, Tickets, acknowledgement or in any of our communications, including but not limited to, graphics, text, images, software, digital downloads and audio clips therein, are the sole property of Hungarian Games, its holding company, subsidiaries, business associates, and/or affiliates, and are protected to the fullest extent by applicable trademark, copyright and database laws, and all such rights are reserved with us.
  • You are not permitted to use any Content or intellectual property over the Website, Tickets, and in our acknowledgement or in any of our communications, without the prior written permission of Hungarian Games, and you accept that any such use may constitute an infringement of the relevant proprietor’s rights (including that of Hungarian Games).
  • You agree to not engage in the use, copying, or distribution of any of the Content other than as expressly permitted herein, including any use, copying, or distribution of Content of third parties obtained through the Website, Tickets, our acknowledgement or in any of our communications, for any commercial purposes. The Website and its Contents are intended solely for personal, non-commercial use by the users of our Website, Tickets, acknowledgement or communications. If you download or print a copy of the Content (including any intellectual property available over our Website, Tickets, acknowledgement or communications) for personal use, you must not tamper any copyright and other proprietary notices contained therein and shall retain them ‘as is’.
  • We do not permit copyright infringing activities and infringement of intellectual property rights on the Website, Tickets, acknowledgement or our communications, and we may, at our sole discretion, remove any infringing Content if we are of the view that such Content infringes any third party’s intellectual property rights.

Removal of Content

Any comment or suggestion of yours that is derogatory, defamatory or hateful and without any substantial evidence may be taken down at our sole discretion. We reserve the right, at any time and without prior notice, to remove, block, or disable access to any content on Website or any content as may be provided by you that we consider to be objectionable, in violation of the Terms or applicable laws / third party rights or otherwise could adversely impact our Services or us or our stakeholders in our sole discretion, and we shall further have the right to take appropriate recourse to such remedies as would be available with us under applicable laws. Subject to the requirements of an applicable law, we are not obligated to return any of your content/information to you under any circumstances.

Contact Us

IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING THESE TERMS, OUR PRIVACY POLICY OR ANY DOCUMENTS UPLOADED BY REFERENCE, PLEASE EMAIL US AT INFO@HUNGARIANGAMES.COM